About the Opportunity
This career move offers a chance to develop skills and transform your career in IT Support.
The ideal candidate will possess advanced language proficiency, strong communication and writing abilities, familiarity with IT platforms, experience with remote support tools, and a solid understanding of computer systems.
* Provide multi-channel support ensuring quality information capture and resolve low- to medium-complexity issues.
* Record all calls from the helpline and register the contact in the ticket registration platform.
* Attend on-site incidents of user reporting errors with workstation equipment.
* Direct each contact (ticket) to the corresponding resolution group for prompt attention.
Key Responsibilities:
This role involves delivering high-quality customer service through various channels, resolving complex technical issues, and collaborating with internal teams to ensure seamless service delivery.
Requirements:
To succeed in this position, you will need:
* Advanced language skills
* Strong communication and writing abilities
* Familiarity with IT platforms
* Experience with remote support tools
* Solid knowledge of computer systems
Benefits:
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
What We Offer:
In return for your expertise and dedication, we provide:
* A challenging and rewarding work environment
* Ongoing training and development opportunities
* A competitive salary and benefits package