The Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of an assigned shift within a single Amazon Sorting Center facility. This role requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure efficient, reliable, and safe execution of sorting activities. The Shift Manager collaborates with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.
Key job responsibilities
- Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy;
- Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking;
- Enforce safety protocols, including PPE use, material handling, and adherence to established procedures;
- Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies;
- Collaborate with the Sorting Center Site Manager, - Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance;
- Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement;
- Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement;
- Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
- Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports;
- Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
- Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in Business English skills, both verbal and written
- Experience in managing teams
- Speak, write, and read fluently in Portuguese
- Experience in operations management
PREFERRED QUALIFICATIONS
- Work flexible schedule including weekends, nights, and holidays
- Experience in performance metrics, process improvement, and Lean methodologies
- MBA, or Master's degree
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