Job Role Overview
We are seeking an Operations Coordinator to support our delivery operations team.
About the Job
* The successful candidate will be responsible for monitoring ongoing delivery routes and communicating with drivers and shippers via phone and live chat.
Key Responsibilities
1. Monitor and track delivery routes in real-time
2. Communicate effectively with drivers and shippers via phone and live chat
3. Resolve any issues or concerns that arise during delivery
Requirements
* Proficiency in English is required
* Able to work within the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management is preferred
Working Hours: We operate on a standard business schedule with occasional overtime as needed. You must be flexible and able to adapt to changing circumstances.
Benefits: Our company offers competitive compensation and benefits packages, including health insurance, paid time off, and opportunities for career growth and professional development.