Customer Support Agent (German)
Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for products worldwide at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking a Customer Support Specialist for the German Desk.
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
Your future responsibilities include:
* Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
* Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
* Coordinating with suppliers to address delivery delays
* Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data
Needed experience & skills:
* You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required
* You have at least 1 year of support experience
* You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner
* You can work independently as well as within different teams
* You are attentive, persistent, and solution-oriented
* You have a strong work ethic and quickly adapt to changes in a dynamic business environment
Working with EverHelp is about:
* 20+ vacation days and 2 sick leaves per month
* Ability to work fully remotely
* A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
* Career growth opportunities: 32% of teammates obtained a new role during their first year; 86% of Team Leads have been Customer Support Agents in the past
Submit your resume and join our team!
What we offer at OysterLink
OysterLink is a separate opportunity described as a fast-growing restaurant and hospitality job site with remote-friendly roles.
Required skills:
* Native English speaking skills and excellent grammar and communication skills
* Attention to detail and ability to learn platform features
* Strong customer service focus, ability to troubleshoot issues and come up with solutions
* Ability to multitask and manage time effectively
* Experience in ticket management and documenting feedback
* Able to work between 7 a.m. to 4 p.m. EST to target a US demographic
Responsibilities:
* Provide prompt support for inquiries, respond to questions, and offer guidance
* Communicate effectively with companies and job seekers
* Troubleshoot feature issues, monitor bug/support requests
* Refresh and reorder featured job listings on our site and LinkedIn
* Track and share client/applicant feedback with internal teams to enhance platform features
* Manage incoming “Post a Job” submissions
* Gather missing information and confirm postings with clients
* Collect and review CVs
We offer:
* Competitive salaries and yearly growth opportunities
* Company shares for all team members
* 4 weeks paid time off and work-from-home
* Immediate hiring
* English-language CV and correspondence preferred
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