Requirements:
* Advanced English
* Good understanding of SIP Protocols, Genesys Framework and Architecture
* Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
* Good troubleshooting experience in Genesys infrastructure.
* Good understanding of the following Genesys Products
* Design call-Flow Architect/ Script/ Data Actions/ Data table
* Integration with Salesforce, Genesys API’s, PCI PAL, GenAI
* Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
* Trunks, E1/ T1(CAS, CCS), SIP etc.,
* Gateway protocols:
SIP and MGCP
* Good ITIL Knowledge – Incident, Change & Configuration Management