Operations and Delivery Support Specialist
The role involves monitoring ongoing deliveries, providing assistance to delivery drivers and shippers via phone and live chat. Key responsibilities include ensuring timely and efficient delivery services, addressing customer inquiries, and resolving any issues that may arise during the shipping process.
To succeed in this position, you should possess strong communication and problem-solving skills, be proficient in English, and have experience in logistics, courier operations, call center, or customer support. The ability to work based on a standard schedule and adapt to changing circumstances is also essential.
* Strong Communication Skills: Excellent verbal and written communication skills are necessary for effective collaboration with customers, drivers, and internal stakeholders.
* Problem-Solving Ability: Strong analytical and problem-solving skills are required to resolve complex issues and find solutions that meet customer needs.
* Time Management: The ability to prioritize tasks, manage time effectively, and meet deadlines is crucial for ensuring timely delivery services.
Working as an Operations and Delivery Support Specialist can be a rewarding career choice for those who enjoy working in a fast-paced environment and are passionate about delivering excellent customer service. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.