Tech Lead Salesforce Developer Important Information Location: Brazil Job Mode: Full-time Work Mode: Work from home Job Summary We are seeking an experienced Senior Salesforce Developer with Data Cloud experience to support a strategic initiative focused on reducing customer churn by integrating and enriching customer data across multiple platforms. This role will work closely with the Salesforce Architect, data engineering teams, and cross-functional partners to ingest, unify, and expose data within Salesforce CRM and Salesforce Data 360 (Data Cloud). Responsibilities and Duties Lead end-to-end ingestion and mapping of customer data from Salesforce CRM, Siebel, Azure/Microsoft Fabric, Oracle, and churn model outputs into Salesforce Data 360; Design, build, and maintain identity and account unification rules to produce accurate customer matching and golden records; Create scalable, repeatable pipelines for ingestion, transformation, mapping, and controlled promotion across environments (including Data 360 data kits); Enrich Salesforce CRM records with Data 360 attributes and analytics/model insights (e.g., churn) using related lists, dynamic related lists, and custom UI components; Support CRM data strategy during the Siebel-to-Salesforce migration, prioritizing Salesforce CRM as the system of engagement as adoption increases; Develop and support APIs and integration services for secure internal consumption of Data 360 and CRM data; partner with architecture/engineering on integration patterns and implement ETL when native connectors don’t meet requirements; Monitor and optimize Data 360 credit consumption to balance cost, performance, and SLAs; Enable business teams to use enriched customer data for segmentation, activation, and analytics use cases; Document processes, standards, and runbooks; contribute to shared enablement resources to drive adoption and operational continuity. Essential Skills Experience with Salesforce development; Strong proficiency in: Apex, SOQL/SOSL, Lightning Web Components (LWC), Salesforce core data model, Salesforce APIs (REST/SOAP/Bulk), and integration design patterns; Hands-on experience with Data ingestion and harmonization, Identity resolution and unification rules, Data kits and environment promotion, Large-scale data processing; Experience connecting Salesforce Data Cloud/Data 360 to external systems (Azure/Microsoft Fabric, Oracle, Siebel, or similar), including when to use native connectors vs. custom integrations; Experience with ETL processes and/or tools (e.g., Informatica, MuleSoft, Talend, Databricks); Experience working in Agile/Scrum teams; Strong technical communication skills, able to translate complex concepts for architects, engineers, business users, and leadership. Highly Desirable Skills Experience with Salesforce Marketing Cloud, especially data activation and segmentation; Experience with Siebel CRM integration and/or data migration; Knowledge of telecom customer data, churn analytics, or Customer 360 implementations; Familiarity with Azure data engineering and Microsoft Fabric connector limitations; Understanding of scalable deployment pipelines and DevOps tooling (Git, CI/CD). About Encora Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.