Main Responsibilities:
* Elicit, analyze and document business requirements for continuous improvement
* Aid in defining acceptance criteria and provide support during user acceptance testing (UAT)
* Create, execute and maintain test cases and scripts for functional, regression and integration testing
* Identify, document and track defects; collaborate with developers to ensure timely resolution
* Support training and communication efforts related to new or updated ServiceNow functionality
* Maintain clear and concise documentation for both business requirements and testing activities
* Pursue ongoing quality enhancement initiatives
Key Skills and Qualifications:
* 2-3 years of combined experience in business analysis and quality assurance with ServiceNow (ITSM/ITOM modules preferred)
* Familiarity with Automated Test Framework (ATF) and/or other tools for test automation
* Understanding of software development lifecycle (SDLC), testing methodologies and business analysis best practices
* Excellent analytical, problem-solving and communication skills
* Attention to detail with ability to manage multiple tasks and priorities
* Strong verbal and written communication skills
* Able to establish strong internal and external relationships
* Experience with Agile methodologies and DevOps practices
* ServiceNow Certified System Administrator a plus