Key Customer Support Role
As a seasoned customer advocate, you will collaborate with our global support team to provide exceptional service and resolve complex customer inquiries in a timely manner.
* Responsibilities:
* Answer incoming calls, identify customers, and confirm data accuracy in Salesforce.
* Monitor the Global Support queue and accept cases in priority sequence.
* Troubleshoot customer-reported issues, provide solutions via case updates, calls, or screen-sharing sessions.
* Offer customer support via email, Teams, and telephone using discretion and technical judgment.
Technical Skills
* Utilize Chrome Developer Tools (Inspector) to analyze web applications, review network requests, and debug front-end issues.
* Perform API testing and validation using tools like Postman or cURL.
* Conduct IIS diagnostics to investigate and resolve Windows Application Server issues.
Requirements
* Minimum 8+ years of customer support experience.
* ERP/MIS background is beneficial.
* Print industry knowledge is mandatory.