At Iron Mountain, we understand that work, when done well, has a positive impact on our customers, employees, and the planet. We seek intelligent, dedicated individuals to join us. Whether starting your career or making a change, explore how you can enhance your work at Iron Mountain.
We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with over 225,000 customers worldwide to preserve artifacts, optimize inventory, and protect data privacy through innovative and socially responsible methods.
If you're interested in contributing to our growth while developing your skills in a supportive culture, let's begin the conversation.
OPERATIONAL LEADER
Plan and lead operational teams, monitor equipment and team performance, ensure compliance with production and quality standards, and identify training needs.
Main Responsibilities:
1. Monitor activities, resolve issues, and oversee process execution;
2. Prepare daily reports for internal and external clients;
3. Analyze daily production to meet service levels agreed with clients;
4. Implement new services and projects;
5. Control the receipt and dispatch of documents within the sector;
6. Participate in process improvements to reduce costs and increase quality;
7. Mediate conflicts and resolve team relationship issues;
8. Participate in hiring and firing processes;
9. Monitor individual productivity and service quality;
10. Train and provide feedback to team members;
11. Manage attendance, vacation scheduling, overtime, and absences;
12. Maintain sector organization and cleanliness;
13. Ensure compliance with company policies and procedures;
14. Track sector progress and development;
15. Measure production volume for billing purposes.
Required Education: High School Diploma
Desired Technical Skills: Intermediate Office Suite; Mathematical calculations; Production control and planning; People management; Knowledge of the specific operational process.
Required Competencies: Leadership, motivation, and development skills; Work organization; Interpersonal skills; Commitment; Agility; Dynamism; Teamwork; Sense of urgency; Critical thinking; Creativity; Initiative; Attention to detail; Flexibility; Proactivity; Punctuality.
Category: Operations Group
Iron Mountain is a global leader in storage and information management, trusted by over 225,000 organizations across 60 countries. We safeguard billions of assets, including critical business info, sensitive data, and cultural artifacts. Learn about our history here.
We help reduce costs and risks, ensure compliance, recover from disasters, and enable digital and sustainable solutions in various domains. See our Values and Code of Ethics to understand our principles and aspirations.
If you require accommodations due to a disability, contact us at accommodationrequest@ironmountain.com. Review our Equal Employment Opportunity policy and related notices here.
Iron Mountain is committed to equal employment opportunity, hiring without discrimination based on race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or expression.
For more details, see the EEO is the Law posters and the Pay Transparency Policy.
Requisition: J0091233
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