Business Technical Services Analyst Job
We are seeking a highly skilled Business Technical Services Analyst to join our team. In this role, you will be responsible for establishing positive relationships with clients, understanding their business objectives and expectations, and providing top-notch services and support.
About the Role
* You will assist in evaluating client business requirements, estimating effort, and guiding clients to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Gain knowledge of identifying critical business impact issues from Service Desk and assisting with documents and maintenance to client system environments.
* Participate in release management between Service Desk, Compliance, and Project, as well as client activities such as Payment Card Industry audits and internal projects.
Requirements
* A Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.
What We Offer
* A safe and inclusive work environment.
* The opportunity to grow professionally.
* A chance to be part of an award-winning Fortune 500 company.
We recognize that innovation and transformation only happen in inclusive and safe work environments. As an equal opportunity employer, we strongly encourage people with disabilities to apply to any of our job positions.