At IG Networks (telecommunications), we work in a global, multicultural, remote-first environment. We’re looking for an TSC Intern based in Curitiba (Brazil) to join our Operations team and help deliver high-quality connectivity solutions.
🧩 Key responsibilities
1. Technical Solutions: Support solution architects throughout different project stages, contributing to technical definitions and basic solution designs for clients.
2. Incident Management: Assist in triaging and tracking service failure tickets, ensuring organized and timely support.
3. Ticketing Operations: Support the opening, updating, and monitoring of technical tickets within internal systems.
4. Monitoring & Maintenance: Assist in system and alarm monitoring, as well as coordinating maintenance windows.
5. Provider Coordination: Support the engagement and follow-up of service providers and field technicians.
6. Project Documentation: Contribute to organizing records, maintaining technical documentation, and updating project information in internal systems.
🔎 We’re looking for someone with
* High enthusiasm, dynamism, strong communication, and a positive team-player attitude.
* Basic technical knowledge in networks and Cisco/Juniper technologies.
* Intermediate to Advanced English to collaborate in a global setting (mandatory).
* A pro-growth mindset, eager to learn and take the first steps in the tech industry.
🎓 Education
Students in Engineering (Electrical, Telecommunications), Networking, Systems Analysis, Computer Science, or similar.
📍 Work model & commitment
* Hybrid (mostly remote, with office space available in Curitiba)
* Part-time: 6 hours/day
* Internship salary: R$ 1.696,00
* Meal voucher + Transportation voucher
* Birthday day off + gift
* Wellness, engagement & recognition programs
* Learning & development opportunities
🚀 If you’re excited to learn in an international environment and create real impact through Operations, we’d love to meet you!
👉 Apply via or send your CV to nmedeiros@ignetworks.com with subject: “TSC Intern BR”.