Job Title: IT Support Specialist
About the Role
We are seeking a skilled IT professional to fill a temporary position, providing support on specific dates. This role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and IT service management.
Key Responsibilities:
* Basic knowledge of network devices such as switches, routers, wireless access points preferably CISCO, Riverbed
* Basics knowledge/understanding of assigning switch ports to specific VLANs
* Patch phone ports to switch as needed
* Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
* Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
* Troubleshoot and replace network switch chassis blades when required
* Good to have understanding of any Data Center Infrastructure Management Application
* A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)
* Basic Knowledge of Monitoring tools such as Solarwinds, etc...
* Networking and Operating System basics
* Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
* Basic knowledge about Hardware like Servers, Storage devices
* Knowledge to understand Monitoring Tool outcome
* Basic knowledge of ITSM tool preferably ServiceNow
* Basic knowledge Backup technologies preferably EMC Avamar
* Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
* Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
* Experience in SLA base environment
* Knowledge on Server Performance monitoring preferred
What We Offer
We provide reliable, scalable, and secure IT services that help businesses run efficiently. By joining our team, you'll be part of a collaborative environment where technical expertise and customer success go hand in hand.
How to Apply
If you meet the qualifications, please send your updated resume/CV to [insert email address] with the subject line: Application – Network & Data Center Support Engineer