IT Support Specialist Job Description
We are seeking an experienced IT professional to provide direct end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
The successful candidate will be responsible for:
* Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
* Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
* Setting up new computer systems and reinstalling machines.
* Operating systems and software upgrades on end users' machines and other hardware.
The ideal candidate should have a solid understanding of computer system hardware, components and peripherals, as well as experience in installing, configuring and maintaining end-user software installations. Strong analytical problem-solving skills and good customer relationship skills are also essential.
Our company offers international exposure with global teams and career development opportunities in a high-growth industry.
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