Job Role Overview
The Business Analyst Product Designer is a critical team member, collaborating closely with business stakeholders and solution architects to deliver impactful features for sales, marketing, and billing teams.
This position entails translating stakeholder visions into functional features, documenting requirements, and working collaboratively with development teams to bring solutions to life.
* Evaluate business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Foster requirements gathering and functional design sessions with business and technical stakeholders.
* Document detailed functional design specifications (epics, features, user stories).
* Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Support QA and UAT test planning, execution, and bug triage.
* Present live product demonstrations and prepare release notes for end users.
* Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contribute to change management through documentation, training, and stakeholder engagement.
To succeed in this role, you will require:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.