Resumo da vaga On-Site, Campinas, SP, Brazil At least 2 years of experience in IT, training and process mapping Graduated in Technology courses Logical reasoning Organization and proactivity Commitment to deadlines and the quality of the project English (Fluent / Advanced) Health plan Life insurance Food voucher Birthday off e.Mix has been a software development provider for over years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with our solutions enabling an average productivity increase of 35%. We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project that presents exciting challenges ahead. Responsabilidades Train clients on software features and functionality; Implement software in client’s ecosystem; Process mapping (AS IS / TO BE); Present solutions and software to clients; Elaboration of flowcharts; Manage project implementation; Contact clients to monitor implementation projects; Elaboration and maintenance of functional documents; Mapping requirements in customization projects; Be the contact point between client and e.Mix during the implementation project; Visit clients periodically for monitoring and implementation. Mandatory requirements At least 2 years of experience in IT, training and process mapping; Graduated in Technology courses; Logical reasoning; Organization and proactivity; Commitment to deadlines and the quality of the project; English (Fluent / Advanced) Differentials: Knowledge in foreign trade; Experience in international projects; Experience in project management; Proficiency in reading, writing, and speaking Spanish. Behavioral Traits: Responsible, proactive, and dynamic Empathetic and patient with clients Detail-oriented, communicative, and innovative Ticket management and SLA adherence Focus on immediate first-level resolution Dynamic, agile, optimistic, and good-humored Additional Information: On-Site, Campinas, SP, Brazil Monday-Thursday: 9am-19pm; Friday: 9am-18pm Health plan Life insurance Food voucher Birthday off J-18808-Ljbffr