Accelerate Scientific Research
As a Customer Success Specialist, you will play a key role in enhancing teaching outcomes and student success by integrating JoVE videos into courses.
The Role
Professors at leading universities require your assistance to set up JoVE integrations, increase product usage, and promote academic growth.
Responsibilities:
* Conduct daily outreach via calls, emails, and 1:1 demos to professors, ensuring seamless integration and maximizing JoVE subscription value.
* Increase adoption by delivering product awareness sessions at existing customer universities and research institutions.
* Enhance engagement and usage through presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits.
* Optimize subscription renewal outcomes by providing smooth implementation support and consistent usage of JoVE resources.
* Inform product decisions by communicating customer feedback to sales, product, and marketing teams.
Requirements:
* A Master's degree or PhD in Life Science disciplines.
* Experience in customer-facing roles, preferably with 1-3 years of service.
* Fluent communication skills in English.
* Detailed knowledge of education, market trends, and challenges in assigned content areas, such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.