Customer Service Agent – Technical SaaS Support(Remote) 🚀 Company: GTSS (Global Tech Services Solutions) Location:100% Remote Type: Full-time Salary: Competitive(Region-benchmarked) About the Role GTSS is a fast-growing CRM forcreators and agencies. We don’t do high-volume scripts;
we dohigh-quality problem-solving. You will handle 5-10 complex ticketsper day, requiring deep product knowledge and technical curiosity.What You’ll Do Resolve customer inquiries via Intercom (chat andemail). Diagnose technical bugs and escalate to engineering withclear documentation. Guide users through complex marketingautomation and CRM workflows. Improve our Knowledge Base byidentifying common user hurdles. Maintain professional,high-standard written English in every interaction. What We’reLooking For Required: 2+ years of customer service experiencesupporting a SaaS or software product Strong written English—clear,professional, and natural (you'll be assessed on this) Experiencewith ticketing systems (Intercom, Zendesk, Freshdesk, or similar)Ability to understand and explain technical concepts tonon-technical users Comfortable working independently in a remoteenvironment Reliable internet connection and a quiet workspacePreferred: Experience supporting CRM, marketing automation, oranalytics tools Familiarity with APIs, integrations, or basictroubleshooting (you don't need to code, but you should understandhow software connects) Background in the creator economy, digitalmarketing, or agency operations Experience documenting bugs orproduct issues for engineering teams Working Hours : Flexible, butrequires 4 hours of overlap with US Eastern Time (UTC-5). What’sIn It For You 🌍 Fully remote global team. 💰 Highly competitivesalary. 📈 Direct impact: your feedback directly shapes our productroadmap. ⚡ Fast-paced environment with zero "call center"bureaucracy. How to Apply To be considered, your application mustinclude: Your CV highlighting SaaS experience. A 3-4 sentence noteon why you are the right fit for GTSS. The Scenario Challenge: Acustomer says: "I’ve been trying to export my analytics data for 20minutes and it keeps failing. I have a client meeting in an hourand I NEED this report. Your product is broken." Write the exactresponse you would send to this customer.