About Community Management
We're looking for a skilled Community Manager to lead our online communities and help users protect their personal data.
Key Responsibilities:
* Lead daily interactions on social media platforms, forums, and community groups.
* Organize events such as AMAs, Q&As, user features, and community challenges to boost engagement.
* Identify user sentiment trends, gather feedback, and share actionable insights with the Product, Support, and Marketing teams.
* Moderate conversations, remove spam, manage conflict, and resolve situations with empathy.
* Track community health metrics and suggest strategic improvements.
Requirements:
* At least 1–2 years of experience managing or moderating active communities.
* Strong writing and communication skills to engage and nurture active, text-based communities.
* In-depth knowledge of social media moderation tools, bots, and features.
* Empathy, diplomacy, and the ability to foster trust in a community environment.
* Organized, proactive, and comfortable working remotely.
* Fluent in English (written & spoken).
Benefits:
* Competitive monthly pay.
* Healthcare stipend to support medical or insurance needs.
* Unlimited PTO for flexible vacation planning.
* Stock options for direct growth opportunities.
* 100% remote work arrangement for comfort and autonomy.
* Professional development through mentorship and direct impact in a high-growth startup.