Job Title:
Client Relationship Manager
Job Description:
The Client Relationship Manager will be responsible for owning relationships with agency clients, primarily chiropractic, dental, and medspa clinics. This role involves ensuring campaigns drive real results and clients stay informed, confident, and happy.
This position blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.
* Be the main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
Key Responsibilities:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
Campaign Performance Monitoring:
1. Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
2. Identify drops or issues early (e.g.,