Job Overview:
We are seeking a skilled Home Care Scheduler to join our team in providing high-volume scheduling support for home care agencies.
About the Role:
This is an opportunity for a motivated and detail-oriented individual to manage inbound and outbound requests, ensuring seamless care coordination.
Key Responsibilities:
* Scheduling Management: Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Communication: Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* System Utilization: Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
* Problem-Solving: Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Documentation: Document updates accurately in the system to avoid missed calls or service disruptions
* Collaboration: Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Process Improvement: Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* Experience: 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Communication Skills: Proven experience speaking with physicians, clinic staff, or healthcare providers
* Technical Skills: Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech Savviness: Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Problem-Solving Skills: Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Remote Work Experience: Past experience working with U.S.-based teams in a fully remote role set-up
Bilingual Preference: Many patients prefer or benefit from Spanish-speaking support
Benefits:
* Performance-Based Incentives: Potential for profit share based on performance
* Fully Remote Work: Fully WFH, forever
* Flexible Time Off: Unlimited PTO
* Career Growth Opportunities: Potential Growth Opportunities