About Us
We revolutionize product development by delivering clear, actionable feedback at every stage of the product lifecycle.
At our company, we provide naturalistic consumer usability testing and quality-assurance services that help top tech companies refine game-changing products in mobile, smart-home, wearables, and automotive domains.
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The Role Overview
You'll support research projects from kick-off through delivery—tracking timelines, costs, and participant engagement—so our customers gain the insights they need to build the next generation of technology.
This position is 100% remote and open to candidates located in the US, Canada, or Brazil.
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Key Responsibilities
* Coordinate with project managers, UX researchers, and clients to develop project plans that meet client requirements, timelines, and business goals.
* Attend virtual client meetings and provide concise updates on project status.
* Track budgets, costs, and timelines using productivity tools and flag variances early.
* Guide and support cross-functional research project team members to keep tasks on track and aligned with study objectives.
* Monitor study execution to ensure research protocols are followed and that high-quality data is collected, validated, and stored accurately.
* Collaborate with the Panel Management team to confirm recruitment goals and monitor participant progress.
* Document best practices, FAQs, and template materials to streamline future projects.
* Log bugs or technical issues and escalate to the appropriate teams.
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Basic Qualifications
* Bachelor's degree in Communications, Business, Human-Computer Interaction, or related field.
* 2+ years of experience in project coordination, user-experience operations, research support, or related roles.
* Excellent written and verbal communication skills.
* Strong organizational skills with great attention to detail and follow-through.
* Comfortable working independently in a distributed, rapidly changing environment.
* Proficient with Google Workspace or similar productivity suites.