As a seasoned ServiceNow expert, you will serve as a strategic bridge between U.S.-based management and development teams and the nearshore technical team. Your key responsibilities will include driving full lifecycle implementations of the ServiceNow platform, managing project timelines, documentation, and cross-team collaboration.
Key Responsibilities:
* Act as liaison between U.S. stakeholders and nearshore ServiceNow development team.
* Drive full lifecycle implementations of the ServiceNow platform.
* Manage project timelines, documentation, and cross-team collaboration.
* Analyze business needs and translate them into ServiceNow configuration and process improvements.
* Lead requirement-gathering sessions and oversee project deliverables.
Required Qualifications:
* 10+ years of hands-on experience with the ServiceNow platform.
* Proven track record in end-to-end implementations.
* Strong experience in project management and team leadership.
* Excellent communication and stakeholder management skills in English (C1+ level).
Bonus:
* Experience with HR Service Delivery (HRSD) or other HR modules within ServiceNow.
This is a remote opportunity, offering an exciting chance to work in a global environment and lead strategic ServiceNow initiatives. With your expertise and leadership skills, you will be able to drive success and achieve excellence in this role.