Join to apply for the Customer Retention Manager role at Varsity Tutors, a Nerdy Company2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Retention Manager role at Varsity Tutors, a Nerdy CompanyGet AI-powered advice on this job and more exclusive features.Overview of PositionVarsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The individual in this role will lead a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. They will lead and develop a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.Overview of PositionVarsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The individual in this role will lead a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. They will lead and develop a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.About Nerdy:Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.QualificationsLevel B2 English proficiencyBachelor's degree preferredDemonstrated results and effective at building teams3+ years of customer retention, client relations, or customer success experienceStrong leadership qualities with the ability to coach, develop and motivate a teamExperience developing retention plans and analyzing metricsDemonstrated ability to implement and train teams in strategic and effective retention techniquesExperience in hiring, developing, and managing a high-performing retention teamAbility to work independently and prioritize workAbility to work some evenings and weekendsUnderstand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causesResponsibilitiesHire and effectively on-board high-performing customer retention specialistsContinually coach and develop staff to ensure success and improved results, and implement performance plansManage day-to-day performance of all team members and deliver performance reviewsHit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by companyAssess and understand the needs of our clientsWork with leadership to generate ideas for motivational initiativesLead and schedule weekly team meetingsEmbody company culture and maintain high employee engagementEnsure correct usage of CRM and other company used technology and platforms Nerdy Leadership PrinciplesRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a LotBenefits:Competitive Base Salary and Variable compensation (performance bonuses)Full-Time Position (40 hours per week)Fully Remote PositionOnce-in-a-lifetime opportunity to help transform how the world learns!Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich cultureNerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Varsity Tutors, a Nerdy Company by 2xSign in to set job alerts for “Customer Retention Manager” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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