Technical Customer Success Analyst Role
This is a challenging and rewarding role that requires a technical expert with exceptional analytical skills to drive customer satisfaction and retention for valued clients.
* Main Responsibilities:
* Deliver specialized technical solutions to escalated support cases, providing proactive, personalized customer experiences.
* Act as a trusted technical advisor to customers, collaborating closely with internal teams to diagnose, resolve, and prevent recurring issues.
Key Technical Troubleshooting Skills:
* Analyze web applications using Chrome Developer Tools (Inspector) to identify JavaScript or API failures.
* Perform API testing and validation using tools such as Postman or cURL.
* Configure and troubleshoot Windows ADFS Servers and perform remote diagnostics via VPN, RDP, or similar tools.