Are you a detail-oriented professional with a passion for providing exceptional customer support? We are seeking a skilled Remote Technical Support Specialist to join our team!
Job Summary
The Remote Technical Support Specialist will be responsible for delivering top-notch technical assistance and support to customers, ensuring their satisfaction and loyalty.
Main Responsibilities
* Handle general inquiries and provide technical support via phone, email, or remote access.
* Conduct training sessions for partners to enhance their technical knowledge and skills.
* Solve complex technical issues and escalate them to senior engineers when necessary.
* Provide technical advice and guidance to local distributors, installers, and end-users.
* Perform on-site inspections, commissioning, troubleshooting, and replacement of defective products.
* Maintain accurate records of replacements and upgrades.
* Frequent communication with management staff in Brazil and Level 2 engineers in China.
* Promote products and solutions at exhibitions and marketing events.
* Submit regular reports and documentation to supervisors.
* Ensure availability during work hours (Monday-Friday, 8-12h and 13:30-18h).
Required Skills and Qualifications
* Intermediate English language proficiency for speaking and writing.
* Techincal degree in electricity, photovoltaics, renewable energy, or comparable field.
* Advanced knowledge of PV inverters (on-grid and storage).
* At least 1 year of experience with PV inverters.
* Experience with DG (Distributed Generation).
* Basic knowledge of electrical circuits, PV arrangement, protection circuits, and electrical diagrams interpretation.
* Knowledge of Brazilian regulation on PV.
* MS Office skills.
Bonus Points
* Spanish language proficiency.
* Experience with PV Large Utility-Scale.
* Experience with lead-acid and lithium batteries for PV storage systems.
* Zendesk or NeoCRM experience.
About the Role
* Excellent organizational skills with ability to prioritize tasks efficiently.
* Proactivity, sense of urgency, and teamwork spirit.
* Independence in work with minimal supervision required.
* Availability for business trips in Brazil.