Job Title:
Service Delivery Manager
Job Description
We are seeking a seasoned Service Delivery Manager to oversee our service operations, ensuring seamless delivery of high-quality services to our customers.
Key Responsibilities:
lif Create and maintain SOPs/runbooks/triage guides for SRE engineers covering common incident types and operational tasks. /ul-
ip/Create structured training programs for first-line/SRE teams so they can confidently handle initial triage/basic troubleshooting/clear communication/escalation. /
ip/Continuously refine documentation based on real incident experience/customer feedback./i>-hlid = 'SOPs-runbooks-firstlineenablement']/-ol)-h30Ideate-and-implement-effective configuration management processes to keep track of customer environments/platforms/clusters/configurations/access/montoring./lizMaintain accurate information regarding each customer's environment.&rputing/key contacts. type’=