Tasks and Responsibilities
* Monitor and manage the JDE E1 support queue, ensuring tickets are resolved within defined SLAs.
* Provide functional support for JDE E1 Manufacturing and Distribution modules, addressing incidents and enhancements.
* Gather and translate business requirements into clear functional specifications.
* Collaborate with the technical team to review specifications, support testing, and validate configurations.
* Support system enhancements, integrations, and other projects impacting manufacturing and distribution.
* Develop and maintain Hubble/Reports Now reports and other functional documentation.
* Create and update Knowledge Base Articles to help the business resolve recurring issues.
* Deliver end-user training and guidance on system functionality
* Partner with stakeholders to understand requirements, address concerns, and drive process improvements
Education and Experience
* BS or BA degree
* At least 4 years of experience in an IT Business Analyst role focused on Production Support and Enhancements.
* Knowledge of ticket systems such as ServiceNow/OTRS/Jira.
* Experience with JD Edwards EnterpriseOne (Manufacturing/Distribution Modules).
* Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
* Experience with Hubble/ReportsNow in report development.
* Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
* Understanding of ITIL concepts.
Competencies
* Strong teamwork and collaboration skills.
* Excellent problem-solving abilities.
* Customer service orientation.
* Willingness to learn and a hands-on attitude.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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