Job Description
We are seeking a highly skilled Business Technical Services Analyst to join our team. This individual will be responsible for establishing and maintaining positive relationships with clients, understanding their business objectives and expectations, and providing technical support and services.
* Establish a rapport with clients to develop long-term relationships
* Evaluate client business requirements and provide guidance on utilizing standard solutions
* Convert client business requirements into detailed technical specifications
* Maintain knowledge of critical business impact issues from Service Desk
* Assist with document maintenance and record-keeping for client systems
Key Responsibilities
* Participate in release management between Service Desk, Compliance, and Project teams
* Take part in the execution of simple project/development work plans
* Provide technical support and services to clients
Requirements
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Advanced English level for speaking, listening, and writing
What We Offer
* Flexibility to work from home
* A people-centered environment
* Contact with teams from different countries
* Attractive policy of salary and benefits