Credit Controller Job role: Credit Controller: Reporting to: Team Manager, Credit Control: About the role IWG currently has openings for Credit Controllers who are looking for a home-based role. As Credit Controller you will take responsibility for collecting overdue payments and driving customers to sign up for automatic forms of payment. In this role you will work regular business hours. We offer great benefits including a competitive salary and bonus. If that sounds like you, read on to find out more! Language requirements - English - Portuguese Key responsibilities - Actively collect payments from customers with overdue invoices via phone - Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly - Explain due dates, late payment policies and service agreement terms as appropriate - Drive customers to sign up for automatic forms of payment (e.g.direct debit, credit card) - Manage a portfolio of customers with overdue invoices - Flag accounts that require follow up by the legal collection team as needed - Keep track of progress in the designated collection system - Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution. - Deliver against a set of agreed performance targets - Manage customers who are resistant by remaining polite, tactful, honest but firm - Perform other duties and projects as assigned Qualities - Strong debt collection or sales skills, including clear communication, firmness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure. - A high level of written and oral competency in the designated languages with the ability to conduct business conversations and correspondence. - Ability to conduct business conversations and correspondence in English. - Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.) - Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment. - Working knowledge of Microsoft Office Suite, including Excel and Outlook. - Self-starter who can work with direction but little supervision. - Team builder and recognises the importance of the team. - Willingness to go beyond the job description to meet business goals. Qualifications - Commercial awareness: Understands the impact of financial performance on business results. - Persistent: Goes the extra mile to collect debts timely and successfully. - Attention to detail: Ensures that all relevant details are accurately assessed when performing account reviews and drafting communications. - Takes ownership: Accepts accountability, uses own initiative, and works proactively. - Good communicator: Demonstrates good two-way communication skills. - Shows care: Acts with integrity and strives to act in the best interests of the organisation and team, and is committed to providing an excellent customer experience at all times. - Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities. About IWG IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.