🌏 We’re Hiring! Hybrid Service Desk Analysts (German+ English)Lite Tech | Brazil
- Remote
- 2 Open PositionAre you passionate about solving technical problems and supporting users around the world?Do you speak GERMAN C1?If yes — we want to meet you! 🚀Lite Tech (formerly Lite Organização Ltda) is expanding its global support team and hiring 1 Remote Service Desk Analysts to join a dynamic, multicultural, fast-growing environment.💼 About the Role📌 Position: Service Desk — Technical Support & Helpdesk📌 Contract: PJ (Independent Contractor)📌 Workload: 40 hours/week (Monday to Friday just!)📌 Salary 6.000,00 PJ📌 Location: remoteYou’ll be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision.🔧 What You’ll DoProvide first-level support via phone and email (chat may be added).Troubleshoot issues related to apps, email, browsers, and hardware (including remote screen sharing).Perform ID resets, manage email inconsistencies, and follow KB/SOP documentation.Log and classify tickets, escalate when necessary, and ensure proper prioritization.Meet service-level expectations for quality, productivity, and resolution times.🎯 What We’re Looking For✔ German: C1–C2 (spoken & written)✔ 1–2 years of Customer Support or Technical Support experience✔ Ability to work as PJ and issue invoices in Brazil✔ Reliable home office setup (≥20 Mbps internet, wired headset, dedicated computer)✔ Availability for shifts and 36 hours/week🌟 Why Join Lite Tech?Work remotely from anywhere in BrazilBe part of a global team supporting users worldwideGrow your technical and multilingual skillsCollaborative environment, clear processes, and real career development opportunities