FARFETCH exists for the love of fashion.
Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
This community is at the heart of our business success.
We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
We are FARFETCH for All.
TECHNOLOGY
We're on a mission to build the technology that powers the global platform for luxury fashion.
We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it.
We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.
THE ROLE
Our talented Tech Service team at Farfetch have an exciting role satisfying their passion for Service Management and technology in a fast-paced and tech-driven environment.
If you are ready to use your talent, expertise, education, and certifications to help power the global luxury fashion platform, we are ready to reward you and further develop your career in our Tech Service team.
Working as a global team, the Tech Service provides predominantly 1st Line ITSM support for technology tools and services including laptops and mobile devices, working with KBAs and scripted knowledge share and policies as well as local "Intelligent Hands" services for other global tech teams.
WHAT YOU'LL DO
- The primary responsibility is internal end user support, logged within the Service Management System (Jira)
- Administer IT Equipment using EasyVistaBuild PC, Mac, and Linux devices, both locally and remotely using Intune and JAMF
- Provide Video Conference support Services using Poly / Polycom Room Systems and Zoom
- Work closely with the other Farfetch Group technology teams and business units, using Slack, Gmail, and Zoom
- Follow standard Service Desk operating procedures and ensure support tickets and administration are correctly completed
- Understand and support tech service policies and services
- Present a positive Farfetch Tech Service image
- Key Technologies are: Google Apps / G Suite, Windows 10 and 11, MacOS, Office 365, Poly / Polycom, Zoom, Sophos, Slack, Active Directory, JAMF, Intune, Jira, and EasyVista.
WHO YOU ARE
- You will have the ability to work as part of a team and be able to work together with different people, cultures, and experiences
- You will be able to demonstrate a broad-based IT background including PC's & Mac's, mobile devices and Video Conferencing
- Have a clear, concise, friendly manner, and be able to work on your own initiative
- Proficient in English with very strong written and verbal communication skills
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying