Key Responsibilities Include Providing Comprehensive Production Support For Our Applications Ensuring Their Reliability And Performance Troubleshooting And Resolving Complex Technical Issues Related To Application Functionality Collaborating With Cross-Functional Teams Including Developers Business Analysts And Global Support Teams To Address And Resolve Issues Monitoring Application Performance And Implementing Improvements To Enhance Stability And Efficiency Documenting Support Processes And Maintaining Accurate Records Of Issues And Resolutions Participating In On-Call Rotations To Provide 24/7 Support As Needed Continuously Improving Support Practices And Contributing To The Development Of Best Practices
* Provide Comprehensive Production Support For Our Applications Ensuring Their Reliability And Performance
* Troubleshoot And Resolve Complex Technical Issues Related To Application Functionality
* Collaborate With Cross-Functional Teams Including Developers Business Analysts And Global Support Teams To Address And Resolve Issues
* Monitor Application Performance And Implement Improvements To Enhance Stability And Efficiency
* Document Support Processes And Maintain Accurate Records Of Issues And Resolutions
* Participate In On-Call Rotations To Provide 24/7 Support As Needed
* Continuously Improve Support Practices And Contribute To The Development Of Best Practices