Essential Job Functions:
* Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
* Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
* Penetrate organizational structure and develop relationship beyond main points of contact
* Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
* Maintain rates and assess yields monthly
* Monitor account for timely payments and assist with collections on past due invoices
* Set up internal reports to monitor our performance in meeting critical milestones
* Immediately communicate any issues or exceptions to Operations
* Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
* Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
* Manage and lead business reviews; establish a quarterly review cycle, at a minimum
* Engage Sales and Operations to participate in client meetings, presentations, and business reviews
* When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
* Update status of progress on business opportunities
* Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
* Ensure all company policies and regulatory requirements are adhered to.
Other Skills/Abilities
* Excellent organizational skills
* Excellent written and verbal skills, including presentation skills
* Strong computer skills including Microsoft Office suite
* Detail oriented, able to multitask and meet deadlines
* Self-motivated, able to work in a team and independently
* Strong customer service, problem-solving, and interpersonal skills
* Internal/external sales skills
* Troubleshooting and problem resolution skills
* Leads by example
* Sense of urgency
* Creative
* Responds easily to changing demands.
Education and experience
* Minimum two years' experience in the industry, or a related service industry
* Minimum one-year operational experience in the service(s) the account utilizes
* Good analytical and program management skills; ability to define, develop and document business processes and procedures.