Job Title:
Fraud Case Resolution Internship
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About the Role
We are seeking a detail-oriented and process-driven individual to join our team as a Fraud Case Resolution Intern. You will play a crucial role in evolving our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
Your Responsibilities
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows;
* Collaborate with the Fraud Operations, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits
* A paid internship;
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
Why Join Us
We are committed to creating an inclusive environment for all employees and celebrate diversity.