**Job Title:** Remote Home Care Scheduler
We are seeking a highly skilled and experienced Home Care Scheduler to join our team. As a member of our 24/7 scheduling coverage, you will be responsible for managing caregiver schedules, handling inbound and outbound requests, and ensuring seamless care coordination.
The ideal candidate will have experience working in U.S. healthcare operations, patient coordination, or provider support roles. You will be comfortable working with EMR/scheduling systems and tech-savvy with the ability to quickly learn new platforms.
In this role, you will use your problem-solving skills to resolve urgent scheduling conflicts and collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
We offer a fully remote work environment, unlimited PTO, and potential growth opportunities. If you are a detail-oriented and proactive individual who is passionate about delivering high-quality care, we encourage you to apply.
* Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Required Skills & Qualifications:
* 1-2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Benefits:
* Potential for profit share based on performance
* Unlimited PTO
* Potential Growth Opportunities