MAGNA EXECUTIVE SEARCH in partnership with a multinational located in Indaiatuba/SP is looking for: OPERATIONAL ACCOUNT REPRESENTATIVE Responsibilities:As a member of the Customer Service Team, a qualified individual will be responsible for providing exceptional, accurate service to customers while managing a substantial volume ofrequests and inquiries electronically.
Some phone work is required as well.
Collaborate with team members to add value to customers.
Manage a large volume of transactional work.
Accurately service customer requests received electronically and through customer portals.
Respond to customer requests through email and phone communications.
Prioritize urgent and standard orders in response to customer requests.
Manage customer complaints and returns with care.
Maintain up-to-date account and customer contact information.
Utilize the CRM system to efficiently oversee and cultivate strong customer connections.
Requirements: Bachelors degree (related areas).
Fluency in English.
Proficiency in Spanish is considered an important asset.
Previous experience with customer service.
Excellent verbal and written communication skills.
Proficiency in using Microsoft Office Suite.
Be available to work occasional weekends / holidays.
Valid passport required.
Desired Qualifications: Demonstrate familiarity with ERP systems, particularly with a preference for experience using Oracle.
Additional Information: Job location: Indaiatuba-SP (Brazil).
Position requires working 100% in person for at least 1 year.
Working hours: 8 am to 5 pm.
To be available to spend an initial integration & training period in Europe (an estimated two months).