Job Overview
The role of a Medical Information Specialist is to provide accurate and timely responses to customer inquiries regarding medical information and safety. This position requires a strong understanding of medical terminology, regulations, and industry standards.
Responsibilities:
* Respond to customer inquiries via telephone, email, letter, fax, and scientific meetings.
* Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements and client policies.
* Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
* Ensure tasks are completed within deadlines documented in SOPs and WPs.
* Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
Required Skills and Qualifications:
* Nursing degree (RN/BS/BA/MS) mandatory.
* Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
* Ability to write in a fluent and grammatically correct manner in the target language for the role.
* Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
* Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
Benefits:
* Opportunity to work in a dynamic and fast-paced environment.
* Chance to develop expertise in medical information and safety.
* Collaborative team environment.