ServiceNow Application Developer
As a ServiceNow Application Developer, you will design, develop, configure and maintain applications across multiple modules. You will lead complex customizations using scripting and automation tools, architect and implement integrations, and drive instance upgrades and performance optimization.
Key Responsibilities:
* Design, develop, configure, and maintain ServiceNow applications (scoped & global) across multiple modules.
* Lead complex customizations using scripting (Glide, JavaScript) and automation tools, including custom workflows, UI policies, client scripts, and business rules.
* Architect and implement REST/SOAP integrations, leveraging Integration Hub, MID Servers, and ERP connectivity.
* Drive instance upgrades, performance optimization, and adherence to best practices.
* Collaborate with clients and cross-functional teams, gathering requirements and delivering enterprise-scale solutions.
* Mentor junior developers and contribute to technical solutioning and architecture decisions.
* Stay up to date with ServiceNow releases, AI features, and industry trends, recommending adoption to clients.
Requirements:
* Certified System Administrator (CSA)
* Certified Application Developer (CAD)
* Bachelor's degree in Software Engineering (minimum); Master's degree in Computer Science, Software Engineering, or related field is a plus.
* 5+ years of hands-on ServiceNow development experience, with broad knowledge across multiple modules (ITSM, HRSD, CSM, ITOM, etc.).
* Strong scripting and automation skills (Glide, JavaScript, Flow Designer).
* Experience with integrations, REST/SOAP, ERP systems, and AI-driven workflows.
* Proven client-facing experience, able to translate technical solutions for business stakeholders.
* Fluent in English (written & verbal).
* Proactive, solution-oriented, and able to operate in fast-paced, high-impact projects.
Nice to Have:
* Experience with App Engine, Service Portal, Virtual Agent, Performance Analytics, ATF.
* Exposure to Agile methodologies (Scrum/Kanban).
* Additional ServiceNow certifications (CIS-ITSM, CIS-HR, CIS-ITOM, etc.).
* Previous experience delivering solutions to US-based enterprise clients.