Job Description
We are seeking a skilled and experienced Support Specialist to join our team. The successful candidate will provide exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments.
The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Log, track, and manage incidents and service requests across various platforms.
Requirements
* Strong understanding of ITIL-aligned processes for incident, problem, and change management.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
Benefits
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* A dynamic and supportive work environment.