About This Role
We are seeking a skilled Technical Support Specialist to provide exceptional IT support to our clients.
Main Responsibilities:
* Offer first- and second-line technical assistance via email and remote tools.
* Analyze and resolve issues related to Office 365, Salesforce, and other business applications.
* Document, track, and manage incidents and service requests across multiple platforms.
Client Interaction Skills:
* Deliver a professional customer-focused experience during interactions.
* Translate complex technical issues into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
Service Management Processes:
* Adhere to ITIL-aligned procedures for incident, problem, and change management.
* Monitor and meet SLA requirements for client requests.
* Identify opportunities to enhance service delivery and client satisfaction.
Collaboration and Documentation:
* Work closely with internal teams and vendors to resolve complex technical issues.
* Maintain accurate documentation of incidents, changes, and resolutions.
* Create and update knowledge base articles for recurring issues.
Requirements:
To succeed in this role, you will require strong communication skills, technical expertise, and the ability to work effectively in a team environment.
What We Offer:
We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment.
Contact Us:
If you are a motivated and results-driven individual looking for a new challenge, please submit your application.