Program Director: Service Operations
We're looking for a seasoned professional to bridge the gap between our business teams and service functions.
* The Role
* Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
* Drive resource efficiency by coordinating cross-functional teams, optimizing processes, and allocating resources across quality assurance, training, delivery, and process management to maximize efficiency.
* Lead program execution by developing and managing program plans, budgets, and priorities while identifying risks and implementing proactive solutions.
About the Opportunity
* Innovate-driven environment where technology is used to disrupt traditional landscapes.
* Fast-growing and dynamic platform offering endless opportunities for personal and professional growth.
* Global impact through transforming food delivery experiences impacting communities worldwide.
What We're Looking For
* Bachelor's degree or higher in project management, business administration, or a related field.
* 3+ years of experience in project or program management with a strong understanding of service operations.
* Exceptional leadership and collaboration skills with ability to work across teams and drive initiatives forward.
* Proficiency in project management tools and strong analytical thinking.
* Fluency in English and Portuguese with excellent communication skills in speaking, listening, reading, and writing.
Bonus Points
* PMP, PgMP, or similar certifications.
* Experience in process optimization and standardization within service functions.
Additional Information
* Location: São Paulo, Brazil.
* A company that values learning and growth.