We're looking for someone with a passion for problem-solving and collaboration. You don't need prior experience - we'll train you from the ground up in our fast-paced e-commerce environment.
If you're organized, detail-oriented, and love figuring things out, this role might be a great fit.
As a key member of our team, you'll thrive on curiosity, creativity, and communication. We're builders by nature, always looking for smarter, cleaner, more innovative ways to push e-commerce forward.
Our culture is chill, but the work is sharp. Everyone's ideas are welcome, and solving problems is a team sport.
After a year with us, you'll get real perks: paid vacation, paid job-related education, and covered trips to conferences so you can keep learning and stay inspired.
Your responsibilities will include: Communication & Client Interaction
* Monitoring messages across various channels to stay on top of client needs.
* Joining client conversations and supporting communication and problem-solving.
* Acting as a bilingual bridge between clients and our internal team.
* Helping with brainstorming, strategy sessions, and progress check-ins.
Your tasks will also involve: Team Coordination & Task Management
* Taking notes in client meetings and turning them into clear action items.
* Working closely with developers to ensure everyone knows what they're working on.
* Keeping track of how much time clients have left in their support hours and helping communicate that.
* Assisting in reviewing client websites for design, performance, and SEO opportunities.
* Helping with small fixes or hands-on tasks as needed.
Additionally, you'll be responsible for: Quality Assurance & Helpdesk
* Reviewing team work before sending it to clients to ensure it's polished.
* Helping manage Helpdesk tickets—creating, tracking, and following up.
* Recording videos to explain processes or answer common questions.
You'll also play a key role in: Support & Organization
* Coordinating with support teams to solve any blockers.
* Helping with planning project timelines and estimating work.
* Organizing and maintaining client assets like brand files, photos, etc.
Requirements:
* Bilingual in Spanish and English—both written and spoken.
* Curious, motivated, and open to learning new tools, platforms, and processes.
* Comfortable with written communication and staying organized.
* Willing to learn tools like Shopify, ClickUp, Asana, Slack, and basic apps like Klaviyo, Gorgias, and Hotjar.
* A team player who enjoys solving problems and figuring things out.
* Able to handle multiple tasks without losing track of the details.
Nice-to-Have (But Not Required):
* Any exposure to Shopify or e-commerce tools.
* Familiarity with tools like Loom, Trello, or Discord.
* A background in customer service, admin, or support roles.