Anunciada dia 20 dezembro
Descrição
Job Description
We are seeking a highly skilled professional to join our team as an Escalation Manager. This is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing our business relationship and/or sales opportunities with key customers.
* Fully fluent in Portuguese, English, and Spanish both written and verbal.
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
Key Responsibilities
1. Liaise with and work across various functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.
2. Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations.
3. Effectively communicate critical issue status to executive staff, sales teams, and other invested parties.
4. Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives.
Benefits
This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction.
Team Information
The Escalation Managers are part of the Global Incident and Escalation Management team which covers all Palo Alto offerings of cybersecurity platforms and solutions.
