We are recruiting for our client an experienced and strategic Head of Product to lead the PayLab product, a tailored Payment Service Provider (PSP) gateway for the gaming industry. As the Head of Product for PayLab, you will be responsible for defining and driving the product strategy, ensuring that PayLab remains the preferred payment gateway solution for gaming operators. You will have full P&L ownership, managing the product lifecycle, from concept through to delivery and growth, while ensuring profitability, customer satisfaction, and long-term success. Key Responsibilities: - Product Strategy & Vision: - Develop and own the long-term product vision for PayLab, ensuring alignment with business objectives and market opportunities within the online gaming industry. - Analyze market trends, customer needs, and competitor activity to identify new features, product enhancements, and potential growth areas for PayLab. - Define and communicate the product roadmap, working with cross-functional teams to ensure successful execution. - P&L Ownership: - Full P&L responsibility for PayLab, ensuring the product’s profitability and driving revenue growth. - Set and manage financial targets, including budgeting, forecasting, and revenue optimization. - Monitor KPIs to measure product success, such as transaction volume, customer acquisition and retention, and overall profitability. - Customer-Centric Product Development: - Engage closely with gaming operators and customers to understand their specific payment needs, ensuring that PayLab addresses their challenges effectively and enhances their operational efficiency. - Develop a customer feedback loop to incorporate input into the product development process and deliver features that maximize value for users. - Work with the Customer Success and Customer Support teams to ensure that customer satisfaction remains a priority and that any product-related issues are quickly resolved. - Collaboration with Technical Teams: - Partner with the CTO and Tech Development Teams to define the product’s technical requirements and ensure timely, high-quality product releases. - Prioritize and manage the development backlog based on business needs, market demands, and customer feedback. - Go-to-Market Execution: - Collaborate with the Head of Marketing and Sales Lead to define the go-to-market strategy for PayLab, ensuring successful product launches and driving customer acquisition. - Develop product positioning and messaging that resonates with the gaming industry and highlights PayLab's unique advantages as a payment solution. - Support sales efforts by providing product knowledge and identifying opportunities to promote PayLab as the PSP gateway of choice for gaming companies. - Compliance & Security: - Ensure that PayLab meets all compliance requirements, including regulatory and security standards in the online gaming and payments industries (e.g., KYC, anti-money laundering, and data security). - Work with internal teams to ensure fraud detection and security measures are robust and compliant with industry standards, while maintaining a seamless experience for legitimate users. - Market & Competitive Analysis: - Stay updated on market trends, regulatory changes, and competitive products in both the gaming and payments spaces to anticipate challenges and identify new opportunities. - Lead competitive analysis to ensure PayLab remains differentiated and relevant to gaming operators. - Team Leadership & Collaboration: - Lead and mentor a cross-functional team of product managers, developers, and designers to execute the product vision and achieve business goals. - Collaborate with the Customer Experience (CX) team, including Customer Success Managers and Customer Support, to ensure that customer feedback is incorporated into product improvements. - Foster strong working relationships with other departments, including sales, marketing, finance, and legal, to align product goals with overall business objectives. Key Qualifications: - Experience: - 8 years of product management experience, with a focus on payments, PSP gateways, or fintech products. - Experience in or deep knowledge of the online gambling/gaming industry, including an understanding of the unique challenges, regulatory requirements, and customer behaviors. - Proven track record of P&L ownership and driving profitable growth for a complex product. - Product Management Skills: - Strong experience developing product roadmaps, managing product lifecycles, and leading product launches in fast-paced environments. - Experience in leading cross-functional teams and collaborating with engineering, marketing, sales, and customer success teams to deliver exceptional products. - I