ServiceNow Technical Expert
The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the "IT ERP" for the new IT organization.
Key Responsibilities:
* Make hands-on architectural decisions for ServiceNow configuration and development.
* Guide and supervise external partners responsible for ServiceNow development and application management.
* Perform configuration, development, and administration tasks within ServiceNow.
* Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
Required Skills and Qualifications:
* Must-Have: ServiceNow Administrator certification or equivalent. Additional certifications in the context of ITIL functionality are beneficial.
* Proven experience in scripting and integration within ServiceNow.
* Strong stakeholder management and interpersonal skills.