Come to one of the biggest IT Services companies in the world!! Here you can transform your career!
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Senior Site Leader, Onsite, Sao Paulo who wants to learn and transform his career.
In this role you will : (responsibilities)
The Site Leader is responsible for the delivery of overall operations of the country.
The Site Leader has the responsibilities and competencies of a Tech Level-3 plus :
Responsibilities :
Oversee all operational activities of the team (Queue Manager and Tech levels 1, 2, 3)
Ensure the team is compliant to the company (TCS) and client (Citi) policies, standards and code of conduct
Manage the team training and performance
Act as primary point of contact and escalation for the team
Foster a positive work environment
Competencies :
Strong understanding of end-to-end operational processes
Resource planning and allocation
Team leadership, motivation, and development
Conflict resolution and mediation
Performance management and coaching
Intermediate English
Excellent interpersonal and communication skills (verbal and written)
Stakeholder management (internal and external)
Negotiation and influencing skills
Accountability and ownership
Adaptability and resilience
Integrity and ethical leadership
Strong problem‑solving and analytical abilities
What can you expect from us?
Professional development and constant evolution of your skills, always in line with your interests.
Opportunities to work outside Brazil
A collaborative, diverse and innovative environment that encourages teamwork.
What do we offer?
TCS Benefits – Brazil :
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal / Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!
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ID : 10429014
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