**What you'll do**
- Building, managing and reporting all Brazilian Hair Loss CRM campaigns through Customer.io platform;
- Translate business objectives into CRM strategies to bring increasingly effective results in customer acquisition and retention;
- Build, manage and report tests to ensure continuous improvement on actual CRM performance campaigns, such as cart abandonment, churn recovery, prospecting, promotions and member get member
- Continuous review of the user communication journey in order to decrease number of contacts (tickets) and making the experience smoother
- Working closely (daily interaction) with UK team to ensure alignment on global strategy and best practices shared
**Who you are***:
- At least 4 years of experience with CRM platforms such as Customer.io, Braze, Salesforce and/or others
- Fluent in English
- Exceptional written ability in PT
- Intermediate/Advanced HTML knowledge
- Highly analytical profile, able to build reports and track performance
- Able to carry out strategic analysis of the customer journey and propose actions to meet or improve business objectives
- Experience with creative development with the copy/design team, building briefs and processes to drive content production
***:
**What we offer**:
- PJ contract, hybrid work model (São Paulo - SP).
- Stock options.
- Amil health insurance with co-participation.
- Gympass
- A dynamic and collaborative work environment contributing to our mission of improving patients lives