Cloud Support Specialist
We seek a seasoned professional to provide support and operation for accounts receivable and billing modules of Oracle ERP Cloud. This role requires collaboration with a global team, ensuring excellence in service delivery, compliance with SOX standards, and adherence to ITIL best practices.
Key Responsibilities:
* Act on the Accounts Receivable, Customers, Invoicing and Payments, Collections modules
* Resolve tickets within established deadlines, partnering with suppliers and internal teams
* Support users during monthly accounting close in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Evaluate and ensure compliance with SOX requirements and maintain documentation aligned with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools like ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas to ensure effective integrations
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field
Benefits:
* Opportunity to work with cutting-edge technology
* Collaborative and dynamic work environment
* Possibility of career growth and development