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What Field Service Technician contributes to Cardinal Health?
The Field Service Technician Brazil (FST BR) will perform in-house and on-site Pre-Delivery Inspections (PDI), Preventive Maintenances (PM), and Corrective Maintenances (CM) as described in the technical service manuals and/or rework instructions, in time. The FST will provide support to attend contract terms and Service Level Agreements (SLAs), ensuring that the Installed Base is up to Cardinal Health’s requirements. The FST will document all technical activities and services on devices according to corporate requirements in the Service Management System, ensuring traceability information is correct. Tools, instruments, and spare parts will be controlled to ensure proper asset and stock management. The FST will support the Commercial area with customer negotiations, training, and strategic visits for key customers and product launches. Open and escalate any deviation or No-conformance against the Quality system, ensuring the technical SVC department meets CAH S&R QA standards. Ensure field services are effective and customer requirements are met.
Accountabilities in this role (in priority order)
* Perform in-house and on-site routine services including PDI/PM/CM with proper documentation of all related processes.
* Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
* Perform local complaints investigation at Level 1 following established procedures.
* Monitor all service requests through completion to ensure timely service; escalate risks to management if issues delay service.
* Support the Sales, Marketing, Logistics and Quality departments on technical issues.
* Manage and execute small projects with customers and distributors.
* Complete all planned Technical, Quality and Compliance training within defined deadlines.
* Maintain knowledge of company products and customer service processes.
* Provide customer service and support during field visits and align workflow with schedules for maximum efficiency.
* When travel occurs, ensure travel policies are met, expenses are reasonable and within limits, and expense reports are delivered on time.
Qualifications
* Technical degree or certification in Electronics or related areas.
* 2+ years of technical experience in repair and service of electronic equipment.
* Experience in Medical Industry preferred.
* English proficiency level: Technical English for reading.
* Portuguese proficiency level: Fluent or native.
* Demonstrated excellence in written and oral communication.
* Driven with ability to work independently under minimal supervision.
* Knowledge in MS Office (Word, Excel, PowerPoint).
* Excellent customer and interpersonal skills, well organized, able to multi-task, able to work with multiple groups internally and externally, strong work ethic.
* Must be able to manage multiple projects at one time.
* Travel Requirements: up to 70% of the time.
What is expected of you and others at this level?
* Interacts with peer customers and suppliers at various levels; may interact with senior management.
* Resolution of issues related to operations and/or projects.
* Gains consensus from various parties involved.
* Work to achieve operational targets or service standards.
* Manage communications through discussions and collaboration; issues are short-term operational, mid-term tactical, or limited strategic in nature.
* Adapt or enhance quality or value in existing methods as part of day-to-day activities.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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